Cert III Customer Engagement copy

RTO Code: 21090

infovic@precisetraining.com.au

(03) 9721 4700

BSB30215 Certificate III Customer Engagement

Overview

This qualification reflects the role of individuals working in a range of complex customer service roles. This would include working with multiple communication channels, providing excellent customer service, adhering to KPI's, working in a team environment, providing support to a team, providing technical advice and capturing data.

Core Units

BSBCUE301 Use multiple information systems

BSBCUS301 Deliver and monitor a service to customers

BSBCUE307 Work effectively in customer engagement

BSBCUE309 Develop product and service knowledge for customer engagement operation

Elective Units

BSBRKG303 Retrieve information from records

BSBLIB405 Assist customers to access information

BSBCUE203 Conduct Customer Engagement

BSBWOR201 Manage personal stress in the workplace

SITXIND003 Organise personal work requirements

BSBWHS201 Contribute to health and safety of self and others

BSBWOR203 Work effectively with others

BSBDIV301 Work effectively with diversity

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).

Traineeships

This program is delivered over a period of 36 months. Please refer to the traineeships page for more information

Pre-requisites

There are no prerequisites for entry to this course.

Delivery Mode

Face-to-Face

Recognition of Prior Learning

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.