BSB42015 Certificate IV in Leadership and Management



This qualification reflects the role of individuals working as developing and emerging leaders and managers n a range of enterprise and indiustry context. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.

Core Units

BSBLDR401 Communicate Effectively as a Workplace Leader

BSBLDR402 Lead Effective Workplace Relationships

BSBMGT403 Implement Continuous Improvement

BSBMGT402 Implement operational plan


Elective Units

BSBCUS403 Implement customer service standards

BSBWOR404 Develop workplace priorities

BSBCUS401 Co-ordinate Implementation of Customer Service Strategies

BSBCUS402 Address Customer Needs

BSBSUS401 Impement an Monitor Environmentally Sustainable Work Practices

BSBRSK401 Identify Risk and Apply Risk Management Processes

BSBWHS401 Implement and Monitor WHS Policies, Procedures and Programs to meet legislative Requirements



The specific units will be determined according to delivery mode or employment requirements.

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).


Recognition of Prior Learning

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.

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Main Information


12 months

Recognition of prior learning





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