BSB40215 Certificate IV in Business



This qualification forms part of the Business Services Training Package. It identifies the main functions in a business, explains how they contribute to organisational objectives and teaches skills needed to work within these functions. This course is for people with little or no business experience who are considering employment choice in a wide range of industries at entry level.

Core Units

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS402 Address customer needs

BSBCUS403 Implement customer service standards

BSBADM409 Coordinate business resources

BSBLED401 Develop teams and individuals

BSBMKG413 Promote products and services

BSBMKG414 Undertake marketing activities

BSBREL401 Establish networks

BSBRSK401 Identify risk


The specific units will be determined according to delivery mode or employment requirements.

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).


This program is delivered over a period of 36 months. Please refer to the traineeships page for more information.


Recognition of Prior Learning

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.

Main Information


Distance Learning - 12 months

Traineeships - 36 Months

Recognition of prior learning





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