This qualification reflects the role of individuals working in a range of complex customer service roles. This would include working with multiple communication channels, providing excellent customer service, adhering to KPI's, working in a team environment, providing support to a team, providing technical advice and capturing data.
BSBCUE301 Use multiple information systems
BSBCUS301 Deliver and monitor a service to customers
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBRKG303 Retrieve information from records
BSBLIB405 Assist customers to access information
BSBCUE203 Conduct Customer Engagement
BSBWOR201 Manage personal stress in the workplace
SITXIND003 Organise personal work requirements
BSBWHS201 Contribute to health and safety of self and others
BSBWOR203 Work effectively with others
BSBDIV301 Work effectively with diversity
12 months (this mode of delivery is self paced).
This program is delivered over a period of 36 months. Please refer to the traineeships page for more information
There are no prerequisites for entry to this course.
Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.
Distance Learnering - 12 Months
Traineeships - 26 Months
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