BSB20215: Certificate II in Customer Engagement

 

Overview

This qualification reflecs the role of individuals who typically work with multiple communication channels capture data and provide customer service.

 

Core Units

BSBCUE203 Conduct customer engagement

BSBCUE205 Prepare for work in a customer engagement environment

BSBCMM201 Communicate in the workplace

 

Elective Units

BSBCUE301 Use multiple information systems

BSBCUE309 Develop product and service knowledge for customer engagement operation

BSBCMM301 Process customer complaints

BSBCUS201 Deliver a service to customers

BSBWOR201 Manage personal stress in the workplace

BSBWOR203 Work effectively with others

 

 

Course Duration

Distance Learning

12 months (this mode of delivery is self paced).

Traineeships

This program is delivered over a period of 36 months. Please refer to the traineeships page for more information

 

Pre-requisites

This is an Entry Level Course. There are no prerequisites for entry to this course.

 

Delivery Mode

Distance Learning and Traineeship

 

Recognition of Prior Learning

Recognition of Prior Learning (RPL) can be attained through the assessment process. If our assessors are confident that the competency/s of an indivudal had been acquired through formal, non-formal and informal learning which meets the requirements specified in the training package or VET accredited course.

 

 

 

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Main Information

Duration

Distance Learnering - 12 Months

Traineeships - 26 Months

 
Prerequisites

None

 

Delivery mode

Distance Learning and Traineeship

 

Recognition of prior learning

Yes

 

Certificate

Yes

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$900

Price

Contact

Melbourne

20 Havelock Road, Bayswater VIC 3153

 

Phone: (03) 9721 4700

 

Fax: (03) 9729 8741

 

Email: infovic@precisetraining.com.au

 

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